URL Net Phone - Softphone Application

Windows PC Application
- Using the URL Net Phone Interface
Handling an incoming call
- Answering on the call panel
  - Icon and Meaning - Windows
Transferring a Call
- Attended transfer
Changing Your Status
- To change your status
- Status indicators and what they mean
Using DTMF during a call
Accessing Voicemail
- Listening to voice messages

Windows PC Application

Using the URL Net Phone Interface

Handling an incoming call

Answering on the call panel

You can answer a call on the call panel or using the notification.

Open To answer a call on the call panel

Click an action button.

One of the following results occurs depending on the action button you choose:

Icon and Meaning - Windows

Answer incoming call: The incoming audio call is answered with audio. If you were on another call, Bria places the first call on hold.

Answer incoming call with audio only: The incoming video call is answered with audio only. If you were on another call, Bria places the first call on hold.

Answer incoming call and start sending my video: The incoming video call is answered with video. If you were on another call, Bria places the first call on hold.

Forward this call to another person without answering: The incoming call is forwarded without answering it first. A call entry field appears. Enter the name or number you want to forward the call to and click Forward.

Refuse incoming call: The call is declined and the remote party gets a busy signal or the call is forwarded to voice mail if you have this service.

Transferring a Call

Attended transfer

Transfer the call to the target after speaking to the target.

Open To transfer a call

Click Transfer this call (Windows) or Transfer (Mac) at the bottom of the call panel. The call is put on hold.
Type the name or number of the target, use the redial drop-down menu, or drag the target’s contact into the Enter name or number field.
Click Call First if it is your default or click the drop-down arrow beside Transfer Now and click Call First.

URL Net Phone phones the target. When the target answers, Transfer Now is enabled
Speak to the target. If the target wants to take the call, click Transfer Now (Windows) or Transfer now (Mac). If the target does not want to take the call, click the X at the bottom of the call panel.

URL Net Phone transfers the call to the target if the target accepts the call.

Changing Your Status

URL Net Phone allows you to share your online status (your presence) with team members. When you launch URL Net Phone, your online status is Available.

You can change your status from Available to Busy, Away, Not available for call, Do not disturb, and Appear offline. When you change your status from Available, URL Net Phone no longer automatically updates your status and it remains as what you set it to until you change it again.

URL Net Phone updates your status to On the phone when you make or receive a phone call if your status is Available. If you do not use your computer for a specified period of time (set in Preferences: Application panel), URL Net Phone updates your status to Idle.

To change your status

Click the drop-down arrow beside your online status indicator.
Select the status you want to display.

URL Net Phone updates your status. If you change your status away from Available, URL Net Phone does not automatically update your presence.

Status indicators and what they mean

Icon	Status	Meaning for your status	Meaning for others’ status
	Available	Either: You have set your status to this value. URL Net Phone has determined that you are logged on but not on the phone or idle. When you have this status, URL Net Phone automatically detects when you are idle or on the phone, and changes the status to match.	You can contact this person.
	Busy	You have set your status to this value. URL Net Phone never automatically switches you out of this status; you must switch yourself.	You can contact this person.
	Away	You have set your status to this value. URL Net Phone never automatically switches you out of this status; you must switch yourself.	You can contact this person.
	On the phone	Either: You have set your status to this value. In this case, URL Net Phone never automatically switches you out of this status; you must switch yourself. You started a phone call when your status was Available. When your call ends, your status reverts back to Available.	You can contact this person.
	Do not disturb	You have set your status to this value. URL Net Phone never automatically switches you out of this status; you must switch yourself.	You cannot contact this person.
	Not available for calls	You have set your status to this value. URL Net Phone never automatically switches you out of this status; you must switch yourself.	You cannot contact this person.
	Idle	You have not moved or clicked the mouse or pressed a keyboard key for the idle period. Set the idle period in Preferences: Application panel. As soon as you click the mouse or keyboard, your status changes to Available.	You can contact this person.
	Appear offline	You have set your status to this value. The other person sees you as offline, even though you are actually online. The other person cannot tell the difference between this status and you really being offline.	You see the status Offline for this contact. You cannot tell the difference between this status and if the contact is really offline.
	Offline	This status if automatically set by URL Net Phone when you are not signed in.	The contact is either not logged in or does not want to share online status.
n/a	No icon	Not applicable	You are not watching the other person’s status.

Using DTMF during a call

Once you have dialed a call, you may need to use DTMF to enter an extension number, follow voice prompts, or enter a conference code.

Open To use DTMF during a call

Click Show/Hide DTMF.

The DTMF field opens.
Type the required DTMF numbers.
Click Show/Hide DTMF to close the DTMF field.

URL Net Phone plays the DTMF tones.

Accessing Voicemail

Listening to voice messages

When you have a new message, an icon showing the number of messages shows on Voice messages (Windows) or Voice Mail (Mac) if URL Net Phone has been set up with the number to call to check voicemail. If it has not been set up, contact your service provider to find out how to access voicemail.

To listen to your messages

Click Voice messages (Windows) or Voice Mail (Mac).

URL Net Phone plays your messages.