Optus was onsite at the Malua Bay Surf Club today answering peoples questions and providing support.
We had the pleasure of meeting Matt Connell, Territory General Manager Southern NSW and his team.
Services have been restored to the Mobile towers that went offline 13th of February (except for Bimbimbie, and Malua Bay is still running on the Satelite Cell on Wheels (Sat CoW)). Your Optus mobile coverage and Internet connectivity should have improved closer to normal. I am told that the outage was caused by the failure of the generator at the main tower which also feeds the surrounding tower.
Optus have said that they estimate (please note, estimate) to have the tower at Malua Bay back to fully operational between 28th of February and 1st of April.
They hope to have the East Lynne tower back fully operational around 28th of March.
Please note - normally it takes up to 12-months to deploy a new tower.
If you are an Optus customer and need support they have a dedicate support number you can call - Optus has established a special customer contact line for customers affected by the bushfires, customers can phone our dedicated hotline: 1300 301 671 (Mon-Fri open 8AM-6PM AEST).
You may qualify for:
• free call diversions from an Optus fixed home or business phone to any mobile or fixed number
• extended timeframes for bill payments
• bill waivers in instances of extreme financial hardship;
• free suspension, relocation or cancellation of an Optus fixed service; and
• free prepaid recharges for eligible impacted customers
Please see the Optus website for more information - https://www.optus.com.au/about/media-centre/bushfire-support
Optus are also about to announce support programs for small business.
We will post more info as it becomes available.