URL Networks Softphone application (URL Net Phone) can be installed on your Windows or Mac PC, Android or iOS Smart Phone to allow you to make and recieve calls from your Office Cloud Hosted PBX Phone System.
You can answer a call on the call panel or using the notification.
To answer a call on the call panel
One of the following results occurs depending on the action button you choose:
Answer incoming call: The incoming audio call is answered with audio. If you were on another call, Bria places the first call on hold.
Answer incoming call with audio only: The incoming video call is answered with audio only. If you were on another call, Bria places the first call on hold.
Answer incoming call and start sending my video: The incoming video call is answered with video. If you were on another call, Bria places the first call on hold.
Forward this call to another person without answering: The incoming call is forwarded without answering it first. A call entry field appears. Enter the name or number you want to forward the call to and click Forward.
Refuse incoming call: The call is declined and the remote party gets a busy signal or the call is forwarded to voice mail if you have this service.
Transfer the call to the target after speaking to the target.
To transfer a call
Click Transfer this call (Windows) or Transfer (Mac) at the bottom of the call panel. The call is put on hold.
Type the name or number of the target, use the redial drop-down menu, or drag the target’s contact into the Enter name or number field.
Click Call First if it is your default or click the drop-down arrow beside Transfer Now and click Call First.
URL Net Phone phones the target. When the target answers, Transfer Now is enabled
Speak to the target. If the target wants to take the call, click Transfer Now (Windows) or Transfer now (Mac). If the target does not want to take the call, click the X at the bottom of the call panel.
URL Net Phone transfers the call to the target if the target accepts the call.
URL Net Phone allows you to share your online status (your presence) with team members. When you launch URL Net Phone, your online status is Available.
You can change your status from Available to Busy, Away, Not available for call, Do not disturb, and Appear offline. When you change your status from Available, URL Net Phone no longer automatically updates your status and it remains as what you set it to until you change it again.
URL Net Phone updates your status to On the phone when you make or receive a phone call if your status is Available. If you do not use your computer for a specified period of time (set in Preferences: Application panel), URL Net Phone updates your status to Idle.
Click the drop-down arrow beside your online status indicator.
URL Net Phone updates your status. If you change your status away from Available, URL Net Phone does not automatically update your presence.
Icon |
Status |
Meaning for your status |
Meaning for others’ status |
---|---|---|---|
Available |
Either:
When you have this status, URL Net Phone automatically detects when you are idle or on the phone, and changes the status to match. |
You can contact this person. |
|
Busy |
You have set your status to this value. URL Net Phone never automatically switches you out of this status; you must switch yourself. |
You can contact this person. |
|
Away |
You have set your status to this value. URL Net Phone never automatically switches you out of this status; you must switch yourself. |
You can contact this person. |
|
On the phone |
Either:
|
You can contact this person. |
|
Do not disturb |
You have set your status to this value. URL Net Phone never automatically switches you out of this status; you must switch yourself. |
You cannot contact this person. |
|
Not available for calls |
You have set your status to this value. URL Net Phone never automatically switches you out of this status; you must switch yourself. |
You cannot contact this person. |
|
Idle |
You have not moved or clicked the mouse or pressed a keyboard key for the idle period. Set the idle period in Preferences: Application panel. As soon as you click the mouse or keyboard, your status changes to Available. |
You can contact this person. |
|
Appear offline |
You have set your status to this value. The other person sees you as offline, even though you are actually online. The other person cannot tell the difference between this status and you really being offline. |
You see the status Offline for this contact. You cannot tell the difference between this status and if the contact is really offline. |
|
Offline |
This status if automatically set by URL Net Phone when you are not signed in. |
The contact is either not logged in or does not want to share online status. |
|
n/a |
No icon |
Not applicable |
You are not watching the other person’s status. |
Once you have dialed a call, you may need to use DTMF to enter an extension number, follow voice prompts, or enter a conference code.
To use DTMF during a call
Click Show/Hide DTMF.
The DTMF field opens.
Type the required DTMF numbers.
Click Show/Hide DTMF to close the DTMF field.
URL Net Phone plays the DTMF tones.
When you have a new message, an icon showing the number of messages shows on Voice messages (Windows) or Voice Mail (Mac) if URL Net Phone has been set up with the number to call to check voicemail. If it has not been set up, contact your service provider to find out how to access voicemail.
URL Net Phone plays your messages.